The experience ticket and order confirmation are always sent to the email address provided.
Responsibility for the experience ticket is transferred to you as the consumer at the time you receive the ticket.
When you have paid for an experience, the experience ticket is always sent to the email address provided. If you do not receive an email, you should first check whether our email has ended up in your spam or promotions folder. If it is not there, you can contact us directly and get help.
Responsibility for the experience ticket is transferred to you as the consumer at the time you receive the ticket by email, and you should therefore check as soon as possible whether the content of the email and the experience ticket matches the order and order confirmation.
VAT
All prices on Craft island are stated in SEK and include VAT. Exceptions are experiences that, based on their content and nature, are exempt from VAT, cf. the rules of the VAT Act.
Experience gift card
Our gift card is a gift card for a specified amount that can be used as a means of payment.
Our gift cards cannot be combined and must therefore be used individually. Please also note that discount codes cannot be used when purchasing gift cards.
We reserve the right to cancel the order if this is not observed.
Price and typographical errors
We reserve the right to cancel the order if this is not observed.
Price and typographical errors
We take reservations for price and typographical errors on our website, social media, newsletters and other email communications, and reserve the right to cancel the order if it is a significant and/or obvious error.
If you choose to cancel with more than to the experience, you can rebook by contacting us directly. However, some experiences have special rules for rebooking.
If there is less than {selectedRefundTime} left for the experience, the experience cannot be rebooked. Please note that experiences often involve preparations that involve expenses that must be covered, and you cannot therefore get a refund for the experience.
On the day: If something unforeseen has occurred immediately before or on the day of the experience (e.g. illness), please contact the experience manager so that they know that you will not participate anyway. You will find the contact details in your booking confirmation. Alternatively, you are generally welcome to give your ticket to another party.
Safety and good conditions are the highest priority. Therefore, the weather can sometimes make it impossible to hold the experience. Should this happen, the experience manager will contact you so that you can find a new date together.
If the experience manager chooses to cancel
Our experience manager will of course do everything possible to ensure that you can come out and experience. However, unforeseen events can happen, e.g. in the event of illness, road conditions and the like, where there is no other choice but to cancel. Should this happen, you will be contacted by the person responsible by phone/SMS and then by email.
If the person responsible for the experience chooses to cancel due to too few registrants, errors in planning or similar, the cancellation must be made no later than 5 days before the start of the experience. Regardless of when the cancellation takes place, alternative booking dates must be available and if this is not the case, you are entitled to a refund of the amount for your experience
In the event of cancellation and questions regarding this, you are always welcome to contact us.
Through our software supplier Holdbar, we use SSL, which means that your credit card information is processed encrypted.
If you pay by credit card, you are protected against misuse because you can reject a payment through your bank. In addition, you have no deductible in the event that the credit card is misused in an online store that uses SSL. Craft island uses SSL, which means that your credit card information is processed encrypted.
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Please arrive at least 5 minutes before the start time of the experience. When arriving at the experience, you must be able to document your booking via your ticket or booking confirmation.
Personal information
When you purchase an experience on Craft island, we need the following information:
We register your personal information for the purpose of being able to deliver the item to you. We ask for your phone number to be able to provide you with good service if something unforeseen happens when delivering your order confirmation, when sending the gift box or on the day of your experience.
The personal information is registered with Craft island and stored for five years, after which the information is deleted. If you have used your experience in the meantime, we will delete most of your information 30 days after the experience or redemption of your experience certificate from the experience manager. We must continue to store your name and address for five years according to the Danish Accounting Act. When personal information is collected via our website, we ensure that it always happens with your express consent, so that you are informed about what information is collected and why.
We do not store and transmit customer information encrypted. Information provided to Craft island is not disclosed or sold, and we do not register any sensitive personal information. As a registered customer of Craft island, you always have the right to object to the registration, and you have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this regard should be directed to Craft island via e-mail.
In connection with purchases, identity and transaction information is stored in accordance with the legislation in force at any time.
If your information is incorrect, incomplete or irrelevant, you have the right to have it corrected or deleted.
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